FAQ

What if I need to cancel my appointment?

​I understand the need for flexibility in my clients’ hectic schedules and respect how valuable their time is. I make every attempt to accommodate client schedules and would ask that you, as a client, do the same.

If you need to cancel or reschedule your appointment I kindly ask that you allow 24 hours notice of cancellation so I can provide the chance for another guest to enjoy your appointment time. You will not be charged if you cancel or reschedule at least 24 hours in advance. If you reschedule or cancel in less than 24 hours from your appointment time, you will be charged a $100 late cancellation fee. This $100 late cancellation fee must be paid before another appointment is able to be booked.​​

 

 

What if I no show my appointment?

If you no show to your scheduled appointment, you will be charged $200. All fees must be paid before being able to book another appointment.​​​​​​

 

 

What if I'm running late to my appointment?

If you happen to be running late to your scheduled appointment, please notify me as soon as possible. If you are more then 15 minutes late to your appointment, I will do my best to accommodate you. However, out of respect to all of my other guests with scheduled appointments, I cannot guarantee the full service will be performed and may result in rescheduling.​​​

 

 

​​​How do I schedule an appointment?

Please click the New Guest appointment request link below to book your appointment. If you have additional questions please email Nikkimdominguez@yahoo.com

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​​​​​​​​Why do your prices have a + by the amount?

Each service includes a standard amount of time and/or product. This can go up based on hair length and density, as well as extra time needed to complete the service.

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Can I work or have a silent appointment?​

​Most definitely! While you work from the salon we have free wi-fi for you to enjoy, take advantage of our lap desk, and feel the tension melt away with our portable massager during processing. I completely understand that you may need to work, or only get a little quiet time to yourself to relax and decompress. 

 

 

 

​How do I know what to book?​

I have a service menu you can check out. If you are still unsure, never hesitate to contact me! It's important to me that we're on the same page and have enough time together.

 

 

What is your redo policy?​

If you are not completely satisfied with my services, please reach out within seven days, and I will gladly make adjustments to ensure your satisfaction. However, please note that I do not ever offer refunds. 

Eligibility for redo will be provided only if there was a mistake or if the service did not match what we discussed beforehand. If you simply do not like how the result looks on you, even though it was delivered as agreed, a redo will not be offered. It's essential to communicate your concerns clearly within the seven-day window to ensure we can work towards a satisfactory solution.​​​​

 

 

​What's your return policy for retail products?

I want you to absolutely love the retail products you purchase from me, and I stand by the quality of my offerings. If you are not completely satisfied with your purchase for any reason, you may return it within 10 days of the original purchase date for an exchange. Please ensure that the product is in its original condition. 

 

 

​​Do you offer discounts or specials?

At this time, I do not offer any special discounts. However, HB Collective Salon has an exciting rewards program where you can earn points for every dollar you spend. Accumulate points and enjoy the benefits of your loyalty!

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